Tag Archives: usability

Replacing email

If you accept the proposition that email is broken, (and if you don’t I would be interested to hear how it is working for you) then I thought that it might be worth exploring a few options for working around the problem.
The first thing to acknowledge is that, as much as we would like to [...]

Usability testing key messages

SSC issued the 2006 Update to the E-government Strategy yesterday and, while not something that will be widely read by comms people, I wanted to share some insights round the creation, or rather the recreation, of the key messages in the Strategy.
The last version of the Strategy, the June 2003 update, was I thought, underserved [...]